Last spring I purchased enough SnapClip material to tile my living room and dining room. Because of knee surgery I could not start the project so I stored everything in the basement. Then came the flood!!! The tiles survived but the suspension pieces got wet and were ruined. I contacted Costco and then SnapClip to see if I could get just the mouldings rather than purchase a full kit. The company offered to replace all the suspension hardware free of charge!! “We hate it when problems like that happen to our customers”. We had a funny negotiation where I was trying to pay something but they were trying to reduce my payment. We settled and the four replacement suspension set arrived when promised. I was aware of the great customer service offered by Costco and now I have experienced the same concern offered by one of their suppliers. And the knee is getting better!
Recent Blogs
Top 7 Hacks to Brighten Basement Renovation Projects
Have you completed a basement renovation project recently or contemplating one? Generally, basements have few or no windows. They have few sources of natural light, and this makes them feel ‘cave-like.’ Though a well thought out renovation can make such a space feel better, absence of natural light or creative artificial light may make you …Read MoreDIY Basement Ceiling: Top 11 Doable Ways
Picking the right basement ceiling is a challenging task. It is tempting for most property owners to go bare-bone with the basement ceiling to avoid losing clearance for this type of ceiling. However, if you do this, there is a good chance you will miss out on an outstanding styling opportunity. Basements are usually styled …Read MoreHow to Install Drop Ceilings
A drop ceiling, also called a suspended ceiling, false ceiling, T-bar ceiling, drop in/out ceiling, grid ceiling, or ceiling tiles is a popular type of secondary ceiling that is hang below the main ceiling. It is used in commercial applications like offices, schools, hospitals, industrial units, and rental units as well as residential applications like …Read More6 Different Ways of Installing Suspended Ceiling Tiles
Suspended ceiling tiles, which are suspended ceilings by snap clip, are very popular today in office, industrial, retail, and even home applications. This is mostly because they help conceal electrical wiring, ductwork, and plumbing even when allowing for easy access of the same. Suspended ceiling tiles, also called drop ceilings, are also popular because they help …Read More