Last spring I purchased enough SnapClip material to tile my living room and dining room. Because of knee surgery I could not start the project so I stored everything in the basement. Then came the flood!!! The tiles survived but the suspension pieces got wet and were ruined. I contacted Costco and then SnapClip to see if I could get just the mouldings rather than purchase a full kit. The company offered to replace all the suspension hardware free of charge!! “We hate it when problems like that happen to our customers”. We had a funny negotiation where I was trying to pay something but they were trying to reduce my payment. We settled and the four replacement suspension set arrived when promised. I was aware of the great customer service offered by Costco and now I have experienced the same concern offered by one of their suppliers. And the knee is getting better!
Vintner
